Terms of Use and End User License Agreement

I. INTRODUCTION

These Terms of Use and End User License Agreement (collectively, the “Agreement”), together with all the documents referred to in it, constitute a legally binding agreement made between you as a natural person (“you”, “your” or “user”) and Black Box Digital LLP (“we,” “us” or “our”), concerning your access to and use one or more of our Games (hereinafter, the “App(s)” or “our App(s)”).

Documents expressly identified and made available to you as part of the App's terms, including applicable purchase descriptions and community rules, are incorporated by reference. Unidentified documents do not create additional obligations for you.

Contracting entity: Black Box Digital LLP, business identification number (BIN) 221040033549, registered address: Kazakhstan, Almaty, Bostandyk District, Al-Farabi Avenue, Building 21, N.P. 1247. Contact: [email protected].

Please read this Agreement carefully before you download, install, or use the App.

This Agreement takes effect when, after being given a reasonable opportunity to review it, you accept it through an acceptance control or another act that applicable law recognises as agreement to these terms. Downloading, installing or using the App constitutes acceptance only where those terms have been properly brought to your attention and that conduct is legally sufficient to establish acceptance. Acknowledging the Privacy Policy alone is not acceptance of every contractual term.

If you do not agree with (do not accept) this Agreement, or if you do not agree at least with one of the provisions of this Agreement, you are not authorized to, and you may not access, download, install, or use the App and you must promptly discontinue downloading, installing the App and remove (delete) the App from any mobile device in your possession or under your control.

Mandatory rights. Every exclusion, limitation, restriction and reservation of rights in this Agreement applies only to the extent permitted by applicable law. Nothing excludes non-waivable consumer rights, statutory remedies or data protection rights. App-specific purchase terms govern the particular offer; mandatory law and applicable app-store rules prevail over a conflicting provision. The Privacy Policy governs personal-data practices and does not replace any separate consent required by law.

II. CHANGES TO THIS AGREEMENT

We may update this Agreement to reflect changes to the App, its business model, security requirements, applicable law or app-store rules, or to clarify existing provisions. The updated text and revision date will be published on this page. Where law requires advance notice, notice on a durable medium or express acceptance, we will follow those requirements; continued use alone will not replace required acceptance.

Changes apply prospectively from the stated effective date and do not retrospectively remove accrued claims or alter a completed purchase contrary to its terms or mandatory law. If you do not accept a material change, you may stop using the App and cancel future subscription renewals; any statutory termination, refund or other remedy remains available.

III. RESTRICTIONS ON WHO CAN USE THE APP

To download, install, access or use the App, you must be at least thirteen (13) years old and meet any higher minimum age expressly stated for the particular App or required by applicable law.

We do not impose a general requirement that every user aged 13–17 obtain parental consent. You must nevertheless have the legal capacity or authorisation required in your jurisdiction to use the relevant features, enter into this Agreement and make purchases. Where the law requires a parent's or guardian's authorisation for a particular contract, purchase or processing of personal data, that authorisation must be obtained before the relevant activity.

An app-store age rating describes content suitability and does not by itself establish contractual capacity or permission to consent to personal-data processing. You must not misrepresent your age or bypass age-related safeguards.

Any person under the age of thirteen (13) years is not permitted to download, install, access, or use the App.

By using the App, you confirm that you meet the applicable minimum age and are legally entitled to undertake the relevant activity, independently or with any authorisation required by law. If you cannot meet these conditions, you must not undertake that activity.

IV. GENERAL TERMS

The App is a mobile game that is developed for entertainment purposes only.

The App is intended only for your personal, non-commercial use. You shall use the App only for the purposes mentioned above.

Accounts and access

Where an App offers an account or third-party sign-in, you must provide accurate information, protect your credentials and promptly report suspected unauthorised access. You may not sell, rent, transfer or share an account except through a feature we expressly authorise. You are responsible for activity you authorise or negligently permit, subject to mandatory law; you are not automatically liable for activity caused by our security failure.

Purchases, progress and entitlements may be linked to a particular account, store or platform. Cross-device recovery and cross-platform transfer are available only where expressly supported. Keep your account identifiers and purchase records so that support can investigate access or purchase issues; do not send passwords or payment card details.

V. PRIVACY POLICY

Our Privacy Policy explains how personal information is collected, used, shared and retained, and how you may exercise applicable rights. It is an informational notice about data processing. We may update it to reflect changes in practices and legal requirements, with any legally required notice or consent. Processing needed for a requested feature may be necessary to provide that feature; optional processing remains subject to the choices described in the policy.

Acknowledgement of the Privacy Policy is not blanket consent to optional tracking, personalised advertising or another activity requiring a separate choice. You may exercise statutory privacy rights and withdraw optional consent as described there. Restrictions on a feature that needs particular data do not remove your other rights or authorise unrelated processing.

VI. END-USER LICENSE AGREEMENT

By using the App, you undertake to respect our intellectual rights (intellectual rights related to the App's source code, UI/UX design, content material, copyright, and trademarks, hereinafter referred to as the “Intellectual Property Rights”) as well as those owned by third parties.

As long as you keep using the App, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, non-assignable, and revocable right to access and use the App under this Agreement (the “License”).

You may use our App solely for your non-commercial purposes. You are bound to respect the copyrighted material within the App.

The source code, design, and content, including information, photographs, illustrations, artwork, and other graphic materials, sounds, music, or video (hereinafter – the “works”) as well as names, logos, and trademarks (hereinafter – “means of individualization”) within the App are protected by copyright laws and other relevant laws and/or international treaties, and belong to us and/or our partners and/or contracted third parties, as the case may be.

These works and means of individualization may not be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcasted, or circulated, whether in whole or in part unless expressly permitted by us and/or our partners and/or contracted third parties, as the case may be.

All rights, title, and interest in and to the App and its content, works, and means of individualization, as well as its functionalities, are the exclusive property of Black Box Digital LLP and/or our partners and/or contracted third parties (2) are protected by the applicable international and national legal provisions, and (3) are under no circumstances transferred (assigned) to you in full or in part within the context of the license herewith.

We will not hesitate to take legal action against any unauthorized use of our trademarks, names, or symbols to protect and restore our rights. All rights not expressly granted herein are reserved. Other product and company names mentioned herein may also be the trademarks of their respective owners.

Open Source Software and Libraries incorporated into the App

Facebook SDK for Android © Meta Platforms, Inc. and affiliates is subject to the applicable Facebook Platform License and associated platform terms; it is not described here as MIT-licensed. The licence supplied with the version actually included in the App governs that component.

GameAnalytics SDK © 2020 Game Analytics and Pungle Android SDK © 2019 Pungle Inc. are listed under the following MIT License, subject to the notices accompanying the actual component version:

Firebase Android SDK © Google is subject to the applicable Apache License 2.0. The abbreviated reference below is provided for information; it does not replace the full licence and any required copyright or NOTICE files supplied with the App:

We emphasize that we do not endorse or promote any software or content incorporated into the App.

Third-party and open-source components remain subject to their own licences and notices, including any fuller notices supplied with the particular App. Restrictions in this Agreement do not override rights granted by those licences or non-waivable rights to interoperability, examination or reverse engineering. The components included vary by App and version.

User content

Where an App permits uploads, messages, levels or other user content, you retain any rights you already hold in that content and must have the rights and lawful permissions needed to submit it. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, technically adapt, transmit and display it, and to permit our service providers to do so, only as needed to operate the relevant features, moderate content and meet legal obligations. This does not transfer ownership of our App, tools or assets to you.

The licence lasts while the content is available through the service and for any limited period needed for lawful retention, technical backups or copies already shared through the relevant feature. Personal-data rights remain governed by the Privacy Policy and applicable law. We may restrict or remove content that breaches this Agreement, infringes rights or creates a legal or security risk; we do not undertake a general obligation to pre-screen all content.

Apps obtained through Apple

For an App obtained through Apple's App Store, this Agreement is between you and Black Box Digital LLP. Apple is not a party to it. Your licence permits use on Apple-branded products you own or control, subject to Apple's usage rules, including any applicable Family Sharing or volume-purchase rules. Apple has no obligation under this Agreement to provide support or maintenance.

If an applicable warranty is not met, you may notify Apple and seek any purchase-price refund available under its terms. To the extent permitted by law, Apple has no further warranty obligation; we remain responsible for applicable App-related claims and any legally required remedies, including relevant intellectual-property claims. You must comply with applicable third-party terms. Apple and its subsidiaries are third-party beneficiaries of these Apple-specific provisions and may enforce them.

Where Apple's standard end-user licence applies to the particular App, it governs the application licence and this Agreement supplements it for our game services only to the extent compatible with that licence and mandatory law. Publication of these website terms does not itself replace the licence applicable through the App Store. Any separately supplied custom App Store licence is subject to Apple's requirements.

VII. PROHIBITED BEHAVIOUR

You agree not to use the App in any way that:

• is unlawful, illegal, or unauthorized;
• is defamatory of any other person;
• is obscene or offensive;
• infringes any copyright, database right, or trademark of any other person;
• advocates, promotes, or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse.
• uses cheats, bots, modified clients or unauthorised automation, exploits vulnerabilities or manipulates scores, matchmaking, rewards, purchases or advertising systems;
• circumvents access controls, security or anti-cheat measures, interferes with servers or other players, or collects other users' information without a lawful basis;
• involves impersonation, harassment, threats, discriminatory abuse, unlawful content, unauthorised account trading or deliberate payment and refund fraud.

You shall not make the App available to any third parties. In addition, you shall not modify, translate into other languages, reverse engineer, decompile, disassemble, or otherwise create derivative works from the App or any documentation concerning the App.

You shall not transfer, lend, rent, lease, distribute the App, or use it for providing services to a third party, or grant any rights to the App or any documentation concerning the App to a third party.

Misuse of any trademarks or any other content displayed on the App is prohibited.

You shall not copy and/or duplicate and/or distribute and/or publish and/or use any content in the App, directly or indirectly, by way of a violation of our Intellectual Property Rights.

Moreover, you shall not make any attempts to use the App or part thereof for malicious intentions.

Also, we are not responsible for the way you use the App.

It is clarified that we may adopt, against a user who violated the present Agreement, any legal measures at our disposal under the applicable laws.

Disputes arising from use of the App are subject to the governing-law and jurisdiction provisions in Section XIV, including its protections for mandatory rights.

VIII. AVAILABILITY OF THE APP, SECURITY, AND ACCURACY

To use the App, you are required to have a compatible mobile phone or tablet and internet access.

The App is available for downloading and installing on handheld compatible mobile devices running Android Operating System 6.0 with minimum system requirements.

We do not warrant that the App will be compatible with all hardware and software that you may use.

We make no warranty that your access to the App will be uninterrupted, timely, or error-free.

You acknowledge the App is provided via the Internet and mobile networks and so the quality and availability of the App may be affected by factors outside our reasonable control.

The version of the App may be upgraded from time to time to add support for new functions and services.

We may maintain, update, rebalance, modify or discontinue features for valid reasons, including security, legal or platform requirements, technical compatibility, prevention of abuse, improvements to gameplay or the operational viability of the service. Emergency action may be taken without advance notice where necessary. Changes to paid digital content or continuing services are subject to applicable notice requirements and any rights to maintain access, terminate, receive a refund or obtain another statutory remedy.

Unless expressly included in a particular offer or required by law, we do not promise indefinite server availability, preservation of every game version or compatibility with every future device. The supported devices, operating systems and network requirements shown for the particular App govern its actual availability; the Android reference above is not a guarantee for every App or version. You are responsible for maintaining a supported device and installing updates needed for security and compatibility.

You also warrant that any information that you submit to us is true, accurate, and complete, and you agree to keep it actual at all times.

You can discontinue using our services at any time by choosing the relevant option in your account settings. In case you decide to stop using the App, you should undertake the necessary steps to uninstall it.

IX. CHARGES

Where an App is offered free of charge, its basic features are available without a purchase, subject to the offer and these terms. A free download may include advertising and optional paid features. Any expressly priced download or feature is governed by the price and description shown before purchase.

Some services or additional features (“Premium options”) require an in-app purchase. A particular App may offer a subscription or a free trial only where the purchase screen expressly describes it. The offer identifies the features, trial duration, renewal terms and cancellation deadline before purchase. If a trial is offered with automatic conversion to a paid subscription, cancel by the applicable store deadline to avoid renewal. Apple advises cancellation at least 24 hours before a trial ends. Access after cancellation follows the particular offer, store rules and mandatory law.

Available subscription options, price, currency, taxes and billing period are displayed by the applicable offer and store. Prices and currencies may differ by country; we do not promise that every purchase is denominated in U.S. dollars.

Only a subscription expressly offered as auto-renewing renews automatically. The treatment of an unused trial on a new purchase depends on the offer and store rules. We may change available plans prospectively, subject to legally required notice, cancellation rights and any required consent to a price change.

For an auto-renewing subscription, billing and any advance payment authorisation are handled under the relevant store's rules; this Agreement does not promise that billing activity cannot occur more than 24 hours before renewal. Manage cancellation through Google Play or Apple, as applicable, before the deadline shown for the offer. Removing the App from your device does not deactivate a subscription.

You may be charged by your communications service provider for downloading and/or accessing the App on your mobile phone or tablet device, so you should check the terms of the agreement with your operator. This may include data roaming charges if you do this outside your home territory. All these charges are solely your responsibility. If you do not pay the bills related to your mobile phone or tablet device, then we assume that you have permission from the person who does it before incurring any of these charges.

Purchase terms, virtual items and passes

The purchase screen and store confirmation identify the actual price, currency, taxes where applicable, content and duration of each offer. A season pass, Premium Pass or other one-time purchase is not an auto-renewing subscription unless it is expressly offered as one. Trial and renewal provisions above apply only to offers that include those features; the relevant store's billing and cancellation rules govern the transaction.

Virtual currency, items, rewards and access rights are licensed for use within the relevant App. They are not money, a deposit, an investment or a right to ownership of our service. They have no cash-redemption or transfer right unless we expressly offer one or mandatory law requires it. An expressly time-limited item or pass lasts for the period disclosed before purchase. We may adjust gameplay and virtual-item characteristics for the reasons in Section VIII, subject to the purchase terms and mandatory remedies.

Cancellation, refunds and disputed payments

We do not provide a general right to a discretionary refund merely because you change your mind after digital content has been supplied or consumed. This does not restrict refunds available under applicable law, the relevant app store's rules or an express offer. Any statutory withdrawal right is lost for immediately supplied digital content only when the legal conditions for losing that right have been met; accepting this Agreement alone does not waive it.

Manage subscriptions and request store-billed refunds through the store used for purchase, or contact us for assistance with entitlement issues and any request for which we are responsible. Uninstalling the App or deleting an account does not itself cancel a store subscription. Renewal terms, cancellation deadlines and any required price-change consent follow the applicable offer, store rules and law.

If a transaction is lawfully refunded, reversed or invalidated, we may revoke the corresponding item or entitlement and correct the associated virtual balance. We may investigate suspected fraudulent transactions and restrict affected features proportionately. Making a good-faith refund request, chargeback or statutory complaint is not, by itself, a breach or grounds to remove unrelated paid entitlements.

X. THIRD-PARTY WEBSITES AND RESOURCES

The App may link you to other sites on the Internet and contract third parties to provide you with certain services. We have no control over and accept no responsibility for the content of any website or mobile application to which a link from the App exists (unless we are the provider of those linked websites or mobile applications). Such linked websites and mobile applications are provided “as is” for your convenience only with no warranty, express or implied, for the information provided within them.

You acknowledge sole responsibility for and assume all risks arising from your use of any third-party websites or resources.

If you have any queries, concerns, or complaints about such third-party websites or mobile applications (including, but not limited to, queries, concerns, or complaints relating to products, orders for products, faulty products, and refunds), you must direct them to the operator of that third party website or mobile application.

These provisions concern independently operated third-party offerings. They do not exclude responsibility that mandatory law assigns to us for our own App, representations or service providers acting on our behalf. An advertisement or external link is not a guarantee or endorsement of the advertised product unless expressly stated.

XI. DISCLAIMER OF WARRANTIES

YOU AGREE THAT YOUR USE OF THE APP AND ITS SERVICES SHALL BE AT YOUR SOLE RISK. THE SERVICES AND ALL THE MATERIALS, INFORMATION, SOFTWARE, AND CONTENT INTEGRATED IN THE APP ARE PROVIDED “AS IS” AND “AS AVAILABLE”. WE DO NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH REGARD TO THE MERCHANTABILITY, TECHNICAL COMPATIBILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY SERVICE, PRODUCTS, OR MATERIAL PROVIDED UNDER THIS AGREEMENT. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED ON OR THROUGH THE SERVICES WILL BE AVAILABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

This disclaimer applies only to warranties that may lawfully be excluded. It does not remove mandatory standards for digital content or services, legally required security updates, remedies for non-conformity or an express commitment made in the applicable paid offer. We make no additional promise of particular game results, winnings, progression, rankings or compatibility beyond an express offer or mandatory law.

XII. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXCLUDE LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE LOSS, AND FOR LOSS OF BUSINESS PROFITS, REVENUE OR OPPORTUNITY. WE ARE NOT RESPONSIBLE FOR LOSS CAUSED BY YOUR BREACH, UNAUTHORISED MODIFICATIONS OR INDEPENDENT THIRD-PARTY OFFERINGS, EXCEPT TO THE EXTENT THAT WE ARE LEGALLY RESPONSIBLE FOR THAT LOSS.

FOR CLAIMS THAT MAY LAWFULLY BE CAPPED AND DO NOT ENFORCE NON-WAIVABLE CONSUMER OR DATA PROTECTION RIGHTS, OUR TOTAL AGGREGATE LIABILITY ARISING FROM THE AFFECTED APP OR THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) US$100, OR ITS LOCAL-CURRENCY EQUIVALENT, AND (B) THE AMOUNT YOU ACTUALLY PAID FOR THAT APP THROUGH AUTHORISED CHANNELS DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. RELATED EVENTS DO NOT CREATE MULTIPLE SEPARATE LIMITS. THIS IS NOT A UNIVERSAL CAP ON CONSUMER CLAIMS.

Consumer claims. The monetary cap and loss exclusions do not limit a consumer's right to compensation for non-performance, defective content or other loss where applicable consumer law prohibits that limitation. In particular, they do not override mandatory remedies under Kazakhstan's consumer protection law or legally fixed liability covered by Article 358 of its Civil Code. A consumer does not agree to a lower statutory entitlement merely by accepting these terms. A claim remains subject to the applicable legal rules on breach, causation, proof of loss and available defences.

Exceptions. Nothing excludes or limits liability for fraud or fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or gross negligence where it cannot lawfully be limited. No limitation overrides mandatory consumer remedies, an entitlement to a legally required refund, non-waivable data protection compensation or any other liability that law prohibits us from excluding or limiting. If a restriction is unenforceable, liability is limited only to the extent the law actually permits; this clause does not ask a court to rewrite an unfair consumer term.

Third-party claims caused by unlawful conduct

To the extent permitted by law, you must compensate us for reasonably incurred, documented third-party claims and defence costs directly caused by your knowingly unlawful submission of content, infringement of third-party rights or deliberate fraud in breach of this Agreement. This does not apply to ordinary lawful use, a good-faith complaint, our own fault or sums that would be disproportionate or unenforceable against a consumer. We will give reasonable notice of a claim and take reasonable steps to mitigate loss. We will not settle a claim in a way that imposes a non-monetary obligation or admission on you without your agreement.

XIII. LEGAL COMPLIANCE

You must represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

XIV. GOVERNING LAW AND CLAIMS

This Agreement and related non-contractual obligations are governed by the laws of the Republic of Kazakhstan, subject to any mandatory protections applicable to you. The choice of law does not deprive a consumer of protections that cannot be excluded under the law of their habitual residence.

We make no representations that the App is appropriate or available for use in other locations. Those who access or use the App from other jurisdictions do so of their own volition and are responsible for compliance with local law.

If you choose to access or use the App from or in locations outside of Kazakhstan, you are responsible for:

a) ensuring that what you are doing in that country is legal; and

b) the consequences and compliance by you with all applicable laws, regulations, bylaws, codes of practice, licenses, registrations, permits, and authorizations.

Subject to mandatory jurisdiction rules, the competent courts of Almaty, Republic of Kazakhstan, have exclusive jurisdiction over disputes arising from this Agreement. Where mandatory law permits or requires a consumer to bring a claim in another court, including a court at their place of residence, that right is preserved. Nothing prevents an application for urgent interim relief to a competent court.

To the extent lawfully enforceable, claims are to be brought on an individual basis rather than as a class or representative action. This does not waive a right to collective redress, representation or regulatory action that applicable law does not permit the parties to waive.

Either party may propose informal resolution of a dispute by sending a written description of the relevant events and the remedy sought. By mutual agreement, discussions may continue for up to sixty (60) days. This is a voluntary opportunity to resolve a dispute, not a mandatory waiting period or a condition preventing a lawful claim.

Send notices to [email protected] or our registered address in Section XVIII, identifying the App, the relevant events and the remedy requested. The informal-resolution period does not postpone a statutory response deadline, require you to miss a limitation period, prevent urgent proceedings or restrict complaints to a regulator. Neither party is required to accept a settlement.

Where Kazakhstan's consumer protection law applies, a consumer may submit a written complaint using these contacts. If we disagree with the claim, Article 42-4 requires a reasoned written response with the supporting documentation required by that law within ten (10) calendar days after receipt. Voluntary discussions do not extend that statutory deadline.

XV. CLAIMS REGARDING COPYRIGHT INFRINGEMENT

If you are a copyright owner or an agent thereof and believe that any materials accessible on or from the App infringe your copyright, you may submit a notification by providing us with the following information in writing:

1. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit us to locate the material;
3. Information reasonably sufficient to permit us to contact you, such as your name, address, telephone number, and, if available, your email address;
4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
5. A statement, under penalty of perjury, that the information in the above notification is accurate and that you are, or are authorized to act on behalf of, the owner of an exclusive right that is allegedly infringed.
6. A physical or electronic signature of the owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

Send notices to [email protected]. We may restrict access to disputed material while investigating and act against repeat or serious infringement, subject to applicable law and any required review or counter-notice procedure. This reporting channel does not itself represent that a particular statutory intermediary safe harbour applies.

XVI. TERMINATION

We may suspend features, restrict an account, remove unlawful content or terminate access for a material or repeated breach of this Agreement, cheating, fraud, a significant security risk, a legal requirement or discontinuation of the relevant service. We may act immediately where reasonably necessary to prevent harm, protect other users or comply with law. Otherwise, where appropriate and legally required, we will give notice and an opportunity to remedy the breach.

Upon any termination, (a) the rights and licenses granted to you herein shall terminate; (b) you must cease all use of the App.

You may ask for review of a restriction by contacting us and identifying the App and account. Subject to law, we may withhold technical details that would compromise security, enable evasion or disclose another person's information. Termination does not automatically cancel a store-billed subscription; cancellation and any refund or remaining paid entitlement are governed by Section IX and mandatory law. Clauses intended by their nature to survive, including intellectual-property protections, lawful retention, liability limits and dispute provisions, continue to apply.

XVII. SEVERABILITY

If a provision is illegal, invalid or unenforceable, it is severed or limited only where applicable law permits; the remaining provisions continue in effect to the extent legally possible. An unfair consumer term will not be enforced merely because a court could have rewritten it.

You shall not assign, transfer, or purport to assign or transfer the contract between you and us to any other person.

We may transfer this Agreement in connection with a merger, reorganisation or sale of the relevant business where the successor assumes the applicable obligations and the transfer does not reduce your mandatory rights; legally required notice or consent remains applicable. A failure to enforce a provision on one occasion is not a waiver on another. This Agreement and expressly incorporated terms govern their subject matter without excluding liability for fraud or overriding a binding purchase description. English is the drafting language; mandatory language requirements and any legally controlling translation remain applicable.

XVIII. CONTACT INFORMATION

If you want to submit a support request or have questions about this Agreement or the App, contact us at [email protected]. General support is provided without a guaranteed response time unless a particular offer or applicable law requires one.

Black Box Digital LLP, BIN 221040033549. Registered address: Kazakhstan, Almaty, Bostandyk District, Al-Farabi Avenue, Building 21, N.P. 1247.

When contacting support, include the App name and information reasonably needed to investigate the issue, such as an account or order identifier. Do not send passwords or payment card details. Support availability does not override any legally required complaint-handling or response obligation.